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Category:Customers

  • Marc Toledo
  • July 8, 2024
  • Consumer Psychology, Customers, Local Businesses, Reviews

The Power of First Impressions: Why Initial Reviews Matter for Your Business

Introduction In the 21st century, online reviews have become a cornerstone of consumer decision-making. As a business owner, understanding the significance of the first reviews […]

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  • Marc Toledo
  • July 4, 2024
  • Customers, Local Businesses, Reviews

5 Strategies to Boost Your Business’s Google Reviews in 2024

Google reviews are crucial for your business’s reputation. They not only influence the perception of your brand but also affect your search engine ranking (SEO). […]

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  • Marc Toledo
  • June 25, 2024
  • Consumer Psychology, Customers, Local Businesses, Reviews

The Impact of Reviews on Customer Purchase Decisions

Customer reviews play a crucial role in shaping consumer behavior. More than ever, people rely on the experiences of others to guide their own purchase […]

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  • Marc Toledo
  • June 21, 2024
  • Customers, Local Businesses, Reviews

How Not to Respond to a Negative Review

In today’s digital world, receiving criticism is inevitable. Whether it’s a negative review on Google, a comment on social media, or direct feedback from a […]

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  • Marc Toledo
  • June 20, 2024
  • Customers, New Technologies, Reviews

Digitalization is Revolutionizing the Restaurant Industry

Digitalization is revolutionizing the world of dining, offering new ways to improve efficiency and customer experience. From online orders to ghost kitchens, let’s explore how […]

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  • Marc Toledo
  • June 11, 2024
  • Consumer Psychology, Customers, Local Businesses, Reviews

The Social Influence Bias: Dependence on the Opinions of Others

In today’s world, our decisions are more influenced by others’ opinions than ever before. Whether it’s choosing a restaurant, buying a product, or deciding what […]

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  • Marc Toledo
  • June 7, 2024
  • Consumer Psychology, Customers, Local Businesses, Reviews

The Perfection Bias: why do we distrust perfect reviews?

Have you ever searched for a business and found a list of only 5-star reviews? Your instinctive reaction might be distrust. This phenomenon is known […]

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  • Xavier Colomés
  • February 13, 2023
  • Customers, Reviews

How to ask your customers for a review and don’t feel awkward about it

Let’s be honest, asking for reviews can feel awkward, especially if you’re shy or worried about pressing your customers. Let’s see how to achieve it so you can boost your ratings and don’t feel bad about it.

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Google business chat
  • Xavier Colomés
  • June 30, 2022
  • Customers, Google Business Profile

Google Business Messages for local business: Should you activate the business chat or not? 🤔 

Few years ago Google introduced a very cool feature for Local Business Owners: a chat to allow customers (specially the ones considering buying from us) to chat with businesses from Google Maps. This is called Google Business Messages and has it’s own entity in Google.

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Recent Posts

  • Goals in Cinquo: set review targets for your team and check if they hit them
  • How to use Cinquo’s measurable QR codes: a step-by-step guide
  • May 5 is Online Reputation Day
  • Report your negative reviews with Cinquo
  • Introducing AI Summaries: understand your reviews like never before

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