Highlights
Automate your review replies with Cintia: the full guide
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Replying to reviews is one of those tasks that seems small until you’re managing several locations at once. We know we’ve never been advocates of automation, but with Cintia, our AI review-reply agent that learns your tone, the rules change. Cintia can suggest replies for you to check before publishing them, and from now on, […]
How to use Cinquo’s measurable QR codes: a step-by-step guide
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Cinquo’s measurable QR codes let you get more Google reviews and know exactly who or which spot generated them. In this guide you’ll learn what delegated users are, how to create measurable QR codes by role, how to manage them, how to track their performance, and how to bring them into your store. The best […]
Report your negative reviews with Cinquo
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Not every 1-star review is a fair one Every business owner knows the feeling: a review pops up that’s clearly fake, written by someone who was never your customer, or that flat-out violates Google’s policies. You know it shouldn’t be there — but what do you do next? Most of the time, the answer is: nothing. […]
Cinquo crowned «Fastest Growing App» at App Oscars 2024
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Cinquo (former Localboss) completed another major milestone in its short history on December 5th. In Berlin, the Spanish startup has been distinguished as “Fastest Growing App” at the App Growth Awards 2024. Xavier and Jordi, co-founders of Cinquo, traveled to the German capital to attend the event. This is an international distinction that validates and […]
Review gating: Why hiding reviews is illegal, unethical and counterproductive?
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Online reviews play a crucial role in shaping the perception of a business. Given this reality, some businesses turn to questionable practices—like review gating—to improve their online image. However, hiding negative reviews is not only unethical, it can also be illegal and harmful in the long run. What methods are used to prevent negative reviews […]
Cinquo: The essential App to take control of your business reputation
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If you own a business, you already know how challenging it can be to manage your online presence and customer reviews. That’s where Cinquo comes in—a tool designed to make your life easier. Let’s walk through its main features so you can see how it adds real value to your business. Location management With Cinquo, […]
The Perfection Bias: why do we distrust perfect reviews?
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Have you ever searched for a business and found a list of only 5-star reviews? Your instinctive reaction might be distrust. This phenomenon is known as the perfection bias, and it’s more common than you might think. Let’s explore why this happens and how this cognitive bias can affect your business. What is the Perfection […]
How to respond to negative reviews on Google: The complete guide
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When we meet a new local business owner the first thing they ask us is always the same: “Can you remove my 1 star reviews?”. No, we can’t, but we can tell you how to deal with them to turn them around or at least minimise their impact.
How to customize Cintia step by step (so it responds how you would)
Cintia is an AI agent built on Gemini that learns about your business to suggest and respond to reviews just the way you would. Unlike typical AI review-response tools, which return an answer to a prompt with certain instructions, Cintia is an assistant that understands, learns, and decides. The best way to think about it […]
Goals in Cinquo: set review targets for your team and check if they hit them
“We need more reviews this month” You’ve said it. Your manager has said it. And at the end of the month nobody knows whether it happened, because “more” isn’t a number, it has no deadline, and nobody owns it. That’s exactly what Goals fixes. You set a specific target — this many reviews, at this […]
May 5 is Online Reputation Day
Today is May 5. 5/5. That perfect score we’re all chasing. And that’s exactly why today we’re taking a step we’d been thinking about for a while: declaring May 5 Online Reputation Day. We’ve officially registered it with the National Day Archives to start giving it some weight and open up the conversation. This isn’t […]
Introducing AI Summaries: understand your reviews like never before
Qualitative analysis, finally at your fingertips You’ve always been able to track your rating, reply to reviews, and chase that better rating. But reviews are more than stars — they’re your customers telling you, in their own words, what they love and what needs work. Until now, reading through hundreds of reviews to extract patterns […]
Missing Google Reviews Bug – What we know so far (March 2026)
UPDATE: From March 15th, this issue has been solved by Google If you’ve noticed that some of your Google reviews have been disappearing and reappearing since January, you aren’t alone. There’s currently a bug (a technical problem) on Google Business Profile, that is causing some reviews to disappear. They appear back again after some days, […]
Localboss is now Cinquo
New brand, same essence. Everything stays the same (or better). After much hard work and reflection, we want to share some important news: Localboss is evolving and is now Cinquo. This change in name and identity isn’t a “starting over” point, but a step forward. The platform you already know, use, and trust remains the […]
CINTIA has arrived: the best review reply agent in the market
For years, you’ve heard us say: “At Localboss, we don’t automate review responses.” This wasn’t because we dislike AI, but because the way it has been used until now (ChatGPT + prompts + templates) never gave us enough peace of mind for something as sensitive as a business’s reputation. It messes things up, makes you […]
You can now share your Localboss access with your managers and team in a simple and secure way
At Localboss, we keep listening to our customers to make review management easier than ever. Today, we’re introducing a highly requested feature: Delegated Users. With this new functionality, you can now share access to Localboss with your team without requiring them to be managers of your Google Business Profile. What is a delegated user? A […]
How to create delegated users in Cinquo
Are you a Cinquo customer and want to share access to the app and web platform with your team? Here’s how to do it: Adding a delegated user from the desktop version To add delegated users, go to the Cinquo desktop version on a computer: https://panel.cinquo.io 1. Go to the delegated users section (the user […]
Why does Cinquo need you to accept these Google permissions? (And why you don’t need to worry)
We get it—granting permissions for an app to access your Google Business Profile can feel a bit uncomfortable, especially when you see terms like “edit” or “delete” in the list. But don’t worry—we’re here to explain exactly what we do (and don’t do) with that access. What we do with your data 📊 Cinquo connects […]
